Return & Refund Policy

At Moolihai, we strive to ensure your complete satisfaction with our organic products. We understand that circumstances may arise where you need to return a product. To facilitate a smooth return process, we have established the following return policy:

Eligibility for Return:

Claims within 48 hours: To be eligible for a return, you must initiate the return process by contacting our customer support team within 48 hours of receiving the product. Kindly provide the necessary details, including your order number and reason for the return.

Unused Products: We only accept returns for products that have not been used or consumed. For hygiene and quality assurance purposes, we cannot accept returns for products that have been opened, used, or altered in any way.

Original Packaging: The product must be returned in its original packaging, intact and undamaged. Please ensure that all original labels, tags, and seals are intact and attached to the product.

Non-Applicability of Return Policy:

International Orders: Our return policy is not applicable to international orders. Due to logistical constraints and varying import regulations, we are unable to accept returns for products shipped outside of India. We encourage you to carefully review your order before finalizing it.

Multiple Products Mixed Together: We cannot accept returns for products that have been mixed or combined with other products. Each return must pertain to a single product, unaltered and in its original condition.

Return Process:

To initiate a return, please follow these steps:

Contact Customer Support: Reach out to our customer support team within 48 hours of receiving the product. You can contact us via email at support@moolihai.in or by calling us. Provide the necessary details, including your order number, the product you wish to return, and the reason for the return.

Return Authorization: Our customer support team will guide you through the return authorization process. Please wait for our confirmation and instructions before proceeding with the return shipment.

Secure Packaging: Pack the product securely in its original packaging, ensuring that it is well protected during transit. Include all relevant documents, such as the original invoice or order confirmation, inside the package.

Return Shipment: Ship the package to the address provided by our customer support team. We recommend using a reliable shipping service with tracking capabilities to ensure the safe and timely arrival of the returned product.

Inspection and Refund: Once we receive the returned product, our quality assurance team will inspect it to ensure compliance with our return policy. If the product meets the required criteria, we will initiate the refund process. Please note that refunds may take some time to process, and the refund amount will exclude any shipping charges incurred.

Please note that the customer is responsible for the return shipping costs unless the return is due to an error on our part, such as incorrect or damaged products.

If you have any further questions or require assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to help you.

Note: Moolihai reserves the right to modify or update the return policy at any time without prior notice. It is advisable to review the return policy before initiating a return.